▲ Denx’s / CEO I seul Choi

Gone are the days when hospitals just had to be good at what they do. Upward mobility and IT advancements, coupled with the leveling of healthcare technology, have ushered in an era where patients can choose the hospital they want to go to. Patients want to receive appropriate, effective, and satisfying care. To achieve this, hospitals must be able to satisfy them with work efficiency, trust between medical staff, and excellent customer service. However, as is often the case, it is easier said than done.

But don’t worry! Denx’s is here to provide premium hospital management consulting for you!

The business slogan of Denx’s is ‘premium medical customer satisfaction’. In other words, Denx’s trains staff members of hospitals for better and more efficient medical services for patients. The highly experienced team of Denx’s has built extensive knowledge and unparalleled knowhow in the hospital management consulting for many years and they put ‘patient-centered medical service’ above anything else in order for a hospital to run the business successfully. Leading the team, Denx’s CEO I seul Choi says “Medical staff must always bear in mind that patients visit a hospital because they are sick or ill. Naturally, they want immediate and direct care. What usually happens is that the staff members treat them rather mechanically because they seem to be busy. Back to the point, they need to reduce anxiety and stress of the patient first.” So the expert team of Denx’s finds inefficiency of the operation at the initial stage of the consulting and then moves on to building trust, motivation and patient-centered operation and services. 

Training organically on all elements of operation

“You can’t run a hospital well by doing one thing well, it’s all intertwined, so you have to look at your internal systems to make sure that you have a hospital that satisfies your staff and your patients” says Choi. As such, Denx’s consulting works organically on all elements, including organizational culture, process optimization, employee training and capacity building, as well as patient experience and data-based decision-making so that the hospital achieves balanced growth both internally and externally. Denx’s actively incorporates the patient’s voice to improve care, analyzes operational data to identify problems in decision-making, and provides training to understand the hospital’s specificities and operations. The training course helps students understand the various departments and roles in a hospital and how they work together, and cultivates a patient-centered mindset. The course also includes the latest medical trends and technologies, fostering experts needed in the field.

Korea Medical Service Association

July 20th, CEO Choi established the Korea Medical Service Association chaired by Director Heejin Jeon. “We focused more on the education side of things because we felt that among the many requirements that directly affect a hospital’s operations, if we got it right the first time, it would not only help the hospital grow and stabilize, but it would also make their job less stressful” says Choi. The Korea Medical Service Association plans to run various and essential training courses to further develop Korea’s medical services. Choi, who published a book <The Quality of Hospital Consultation>, says “Smiles of patients come from smiles of hospital staff. We will continue to work on this and help our client hospitals achieve a better tomorrow in both business and services.”